Return Policy

Q: What is your return policy?

A: At Little Fox Candle Co, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

Q: How long do I have to return an item?

A: You have 30 days from the date of shipment to initiate a return.

Q: Can I return a candle or wax melt bar that has been used?

A: Unfortunately, we cannot accept returns on used candles or wax melt bars. We only accept returns on items that are in their original, unopened condition.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at help@littlefoxcandle.com. They will guide you through the return process and provide you with a return authorization number.

Q: Do I have to pay for return shipping?

A: Yes, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Q: What if my order arrived damaged or defective?

A: If your order arrived damaged or defective, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund, depending on your preference.

Q: How long does it take to process a return?

A: Once we receive your returned item, we will inspect it and process your refund within 5 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment method.

Q: Can I exchange an item?

A: Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, we recommend returning the unwanted item and placing a new order for the item you desire.

Q: What if I have more questions?

A: If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at help@littlefoxcandle.com. We are here to assist you!